Our Refund & Returns Policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
If you have purchased an item from Atlas Handbag Co and it is not of acceptable quality or does not match the description, you can return it to us. Upon assessment, we will offer a full refund, repair or replacement on most items. You must provide us with your Sharma Bros Pty Ltd receipt, Online Tax invoice or proof of purchase via Credit Card or Bank Statements. Any refund will be provided via the same method of payment as the original purchase.
If you wish to return an item because you have changed your mind about your purchase, Atlas Handbag Co will offer you an exchange or refund provided that:
- You return the item within 28 days of purchase
- You produce your original receipt, online tax invoice or other adequate proof of purchase at the time you return the item
- The item must not have been used or damaged in any way including that- It is unworn, unopened, unused and in its original condition.
If you require assistance with returning an ordered product, please contact us via email: firstname.lastname@example.org and we will assist with the product return via Australia Post or courier service. Refunds associated with product returns occur once the product been received from the Australia Post or courier service and assessed in-line with our Returns Policy.
For a ‘change of mind’ return or exchange, the delivery fee is non – refundable.